In case you are wondering where Carbonite’s customer support team is located, they are located in the US. Prior to 2011, the company’s tech support team were outsourced to its partners in India. However, in 2011, Carbonite made a strategic decision to bring back their tech support to the US to improve the quality of its support services while bringing more job opportunities within the region where its corporate headquarters in located.
The company’s Lewiston support center was awarded a Silver Stevie Award for Contact Center of the Year (Over 100 Seats) at the 2013 Stevie Awards for Sales & Customer Service.
Did you know that Carbonite’s tech support received an award for the excellent service that they provide? The company’s Lewiston support center was awarded a Silver Stevie Award for Contact Center of the Year (Over 100 Seats) at the 2013 Stevie Awards for Sales & Customer Service. The Stevie Award has become one of the world’s most coveted business awards.
The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer service, and call/contact center professionals worldwide. The awards are judged each year by several hundred executives around the world. Also read: Which Carbonite Business plan should you use
Need to Contact Carbonite’s Support? Click this link: Contact Carbonite Customer Support
Carbonite also received the Business Leadership Award from the Androscoggin County Chamber of Commerce for its role in the community and the high level of customer support. The company has been a stellar provider of top quality jobs in Lewiston. It’s customer support center employs more than 200 people with more plans of expansion in the near future. Read also: Protect your business with Carbonite Pro plan
The video below provides some details on the company’s rationale for bringing back customer support to the US and its growing presence in Lewiston, Maine.
I’m sure that you may be wondering what the significance of having a growing technical support presence in the US means to you. This is beneficial in the sense that you can have access to the Carbonite’s award winning team whenever you need them, seven days a week.
Carbonite understands that recovering valuable computer files can be a stressful experience. Although recovering files through Carbonite’s interface on your computer is an easy task, Carbonite wants to give you the option to contact and speak with a representative to help you. This gives you assurance and peace of mind that help is just a phone call away in case you need it. Read also: How Carbonite Server plan secures your business data
This is beneficial in the sense that you can have access to the Carbonite’s award winning team whenever you need them, seven days a week.
In fact, you can contact their customer support regarding any questions that you may have on Carbonite, whether your questions are regarding data recovery, software installation, setting up backup schedules, or whatever it is that you might have any questions on. Read also: Carbonite offer code for business instant discount
I, in fact, had a chance to talk with them one time regarding some questions I had on the installation and transfer of an account from an old laptop to a new one. They were very friendly, attentive, and very patient in answering the questions I had.
The person I spoke with even offered to call back just to check on how the transfer and initial backup was going. Read also: Get an instant discount on Carbonite home plans.
So if tech support is something very important for you and you prefer to talk or chat with someone regarding questions that you might have, rest assured that Carbonite’s tech support people are always available and willing to help you.
Is having a US-based tech support important to you and your business? Have you ever had any experience dealing with Carbonite’s tech support? Feel free to share your thoughts.